Welcome to Free Country Shop’s FAQ page! We’re here to help you with any questions about our products, shipping, returns, and more. Our goal is to make your shopping experience as seamless and enjoyable as our versatile apparel. Below, you’ll find answers to common queries. If you don’t see what you’re looking for, feel free to reach out to our friendly customer service team.

Product Questions

What types of products does Free Country Shop offer?
We specialize in activewear, loungewear, and outdoor apparel designed for an on-the-go lifestyle. Our menu includes items like 3-in-1 Systems, hoodies, jackets, joggers, board shorts, and clearance options for kids and adults. Our collections focus on versatility, comfort, and confidence, perfect for workouts, family adventures, or relaxing in style.
Are your products suitable for all seasons?
Yes! Our range includes items for various weather conditions, such as Down & Insulated jackets for colder months and lightweight Active & Loungewear for warmer days. Our 3-in-1 Systems are especially versatile, offering adaptability for changing environments.
Do you have size guides for your apparel?
We provide detailed size charts on each product page to help you find the perfect fit. If you need further assistance, just email us at [email protected], and we’ll gladly guide you.

Shipping and Delivery

Where does Free Country Shop ship to?
We ship globally to most regions, excluding some parts of Asia and remote areas. No matter where your adventures take you, we aim to deliver our quality apparel right to your doorstep.
What are your shipping options and costs?
We offer two main shipping methods to fit your needs:
  • Standard Shipping: Costs $12.95 (flat rate) and uses DHL or FedEx. Delivery takes 10-15 business days after dispatch, with reliable tracking. Great for faster delivery!
  • Free Shipping: Available on orders over $50, using EMS. Delivery takes 15-25 business days after dispatch. It’s a budget-friendly choice for those who don’t mind a little extra wait.
All orders are processed within 1-2 business days before shipping.
How can I track my order?
Once your order is dispatched, we’ll send you a confirmation email with tracking information. You can use this to follow your package’s journey. If you have issues, contact us at [email protected].
What if my delivery is delayed?
Delivery times may vary due to customs or unforeseen circumstances. If your order is taking longer than expected, please check the tracking info first. For further help, reach out to our customer service team—we’re here to assist!

Returns and Exchanges

What is your return policy?
We offer a hassle-free return policy within 15 days of receiving your items. If something isn’t right, contact us at [email protected], and we’ll guide you through the process. Please note that items must be in original condition.
How do I initiate a return?
Simply email our customer service team with your order details and reason for return. We’ll provide instructions and assist you every step of the way to ensure a smooth experience.

Payment and Account

What payment methods do you accept?
We accept Visa, MasterCard, JCB, and PayPal for your convenience. All transactions are secure, so you can shop with confidence.
Do I need an account to place an order?
No, you can checkout as a guest. However, creating an account allows you to track orders, save preferences, and enjoy a faster shopping experience in the future.
Is my payment information secure?
Absolutely! We use industry-standard encryption to protect your data. Your payment details are safe with us, and we never share them with third parties.

General Inquiries

Where is Free Country Shop based?
We’re headquartered in San Diego, USA, at 3607 Hood Avenue, San Diego, US 92123. From there, we serve customers worldwide with passion and quality.
How can I contact customer service?
For any questions or support, email us at [email protected]. We’re dedicated to providing prompt and friendly assistance to make your experience with Free Country Shop exceptional.

Thank you for choosing Free Country Shop! We’re honored to be part of your journey and can’t wait to see how you style our collections. For more details, visit our website or contact us.

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