At Free Country Shop, we’re committed to ensuring you’re completely satisfied with your activewear and loungewear purchases. We understand that finding the perfect fit for your active lifestyle is important, which is why we’ve created a straightforward returns and exchanges process.
Quick Policy Overview
- Return Window: 15 days from delivery date
- Condition: Items must be unworn, unwashed, and in original packaging with tags attached
- Refund Method: Original payment method (processed within 5-7 business days)
- Shipping Costs: Return shipping is customer’s responsibility (excluding defective items)
Our Return & Exchange Process
Contact our customer service team within 15 days of receiving your order. Send your return/exchange request to [email protected] using the template provided below.
Our team will review your request and send you a Return Authorization Number within 1-2 business days. Please do not send items back without this authorization.
Securely package the items in their original condition with all tags attached. Include your original packing slip or order confirmation.
Ship your package to our returns center at:
3607 Hood Avenue
San Diego, CA 92123
United States
We recommend using a trackable shipping service and retaining your tracking number.
Once we receive and inspect your return (typically 3-5 business days after arrival), we’ll process your refund or exchange.
Return Request Template
Dear Free Country Shop Customer Service Team,
I would like to request a [return/exchange] for my recent order.
Order Number: [Your Order Number]
Order Date: [Order Date]
Items to Return/Exchange: [List items with sizes and quantities]
Reason for Return/Exchange: [Fit issue, wrong size, defective item, etc.]
Preferred Resolution: [Refund / Exchange for (specific product and size)]
I confirm that the items are in their original condition with tags attached and have not been worn or washed.
Please provide return instructions and authorization number.
Best regards,
[Your Full Name]
[Your Email Address]
[Your Phone Number]
Refund Information
Refund Timeline & Method
- Processing Time: 5-7 business days after we receive and approve your return
- Refund Method: Refunds are issued to your original payment method (Visa, MasterCard, JCB, or PayPal)
- Shipping Costs: Original shipping fees are non-refundable (except for defective items)
- International Returns: Refunds may take additional 3-5 business days for international transactions
Note: The refund amount will reflect the original purchase price. Sale items and clearance products will be refunded at their purchased sale price.
Exchange Information
Exchange Options
We’re happy to exchange your items for:
- Different size of the same product
- Different color of the same product
- Alternative product of equal value
- Store credit for future purchases
Exchange Shipping: We cover the cost of shipping your replacement items for size exchanges. For exchanges to different products, standard shipping rates apply.
Non-Returnable Items
To ensure the quality and hygiene of our products, the following items cannot be returned or exchanged:
- Clearance Items: All products from Boys’ Clearance and Girls’ Clearance sections
- Final Sale Items: Products marked as “Final Sale” in our Clearance category
- Worn or Washed Items: Any items showing signs of wear, washing, or damage not present at delivery
- Items without Original Tags: Products returned without original tags and packaging
- Personalized/Custom Items: Any customized or altered products
International Returns
As we serve customers globally (excluding some parts of Asia and remote areas), please note:
- International customers are responsible for return shipping costs and any customs duties
- Refunds will be processed in USD and may be subject to currency exchange rates
- Return processing may take additional 5-7 business days for international shipments
Need Help With Your Return?
Our customer service team is here to assist you with any questions about returns or exchanges.
Email: [email protected]
Response Time: 1-2 business days
Business Hours: Monday-Friday, 9:00 AM – 6:00 PM PST
Thank you for choosing Free Country Shop for your activewear and loungewear needs. We’re committed to ensuring you have the best experience with our versatile, high-quality apparel designed for your active lifestyle.